What should I do if my shipment is lost or stolen?
If you are the sender, immediately notify The Neighborhood Parcel Store location that shipped your item(s) to report the lost or stolen shipment and begin the claim process. Once The Store location reports the damaged package, the carrier that shipped your item(s) will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.
If you are the recipient, contact the sender of the shipment to inform him or her that the shipment is lost or stolen. Because the sender is the customer of The Store, he or she will need to notify The Store location that shipped the item(s) to report the lost or stolen shipment and begin the claim process.
The claim process may take up to six weeks to reach a resolution, the key to the approval of claims is Documentation. Please note that carriers will demand the followings:
- Pictures of the damage.
- Pictures of the inner and outer packaging.
- Hold on to the boxes for the inspection.
- Proof of the value of contents.
- You have limited time to notify the carrier, so do so as soon as possible.