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What should I do if my shipment is lost or stolen?

Solution If you are the sender, immediately notify The Neighborhood Parcel Store location that shipped your item(s) to report the lost or stolen shipment and begin the claim process. Once The Store location reports the damaged package, the carrier that shipped your item(s) will initiate an investigation and may or may not approve the claim upon successful completion of the investigation.

If you are the recipient, contact the sender of the shipment to inform him or her that the shipment is lost or stolen. Because the sender is the customer of The Store, he or she will need to notify The Store location that shipped the item(s) to report the lost or stolen shipment and begin the claim process.

Claim process may take up to six weeks to reach a resolution, the key to approval of claims is Documentations.
 
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Boston International Shipping
Neighborhood Parcel Shipping Center
1215 Main St, Tewksbury, MA 01876
Tel: +(978) 851-0199
Fax: +(978)851.0531